Raising the bar in digital insurance
Digital maturity scores across customer journeys for top insurers
Quote & Buy
Full quote & instant buy online
MTAs
View and change policy details
Renewal
Straight-through or with changes
Claims
Notify, track, report, update online
Digital maturity league tables & customer journeys
Household Insurance
Home policy lifecycle can be managed online with several brands until point of claim. Claim notification often offered through online forms, and customers can interact digitally.
Explore HouseholdHighest scoring insurers
| 1 | Aviva | 81% |
| 2 | Halifax renters | 75% |
| 3 | Aviva Plus | 66% |
| 4 | Quote Me Happy | 65% |
| 5 | Legal and General | 62% |
Motor Insurance
Car insurers have made some great strides this year, with the majority of insurers now offering a full Quote, Buy, MTA and Renew set of journeys online. Many with online FNOL too.
Explore MotorHighest scoring insurers
| 1 | 1st Central | 76% |
| 2 | More Than | 72% |
| 3 | Hastings Direct | 68% |
| 4 | Aviva Plus | 67% |
| 5 | Ageas | 62% |
Coming soon... Altus will be launching our 2021 results for General Insurance Digital Experience, including 6 new Insurance Products. In the latest view of Insurers' digital capabilities, will we see a major step forward reflecting changes deployed by Insurers in response to Covid-19? And, which Insurers will be at the top of rankings offering customers the ability to fully engage with them digitally? Watch this space...Mark McDonald Head of Insurtech Strategy, Altus
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