Raising the bar in digital insurance

Digital maturity scores across customer journeys for top insurers

Quote & Buy
96% 2020

Full quote & instant buy online

MTAs
62% 2020

View and change policy details

Renewal
44% 2020

Straight-through or with changes

Claims
24% 2020

Notify, track, report, update online

Digital maturity league tables & customer journeys

Household Insurance

Home policy lifecycle can be managed online with several brands until point of claim.  Claim notification often offered through online forms, and customers can interact digitally. 

Explore Household

Highest scoring insurers

Motor Insurance

Car insurers have made some great strides this year, with the majority of insurers now offering a full Quote, Buy, MTA and Renew set of journeys online.  Many with online FNOL too. 

Explore Motor

Highest scoring insurers

1 1st Central 76%
2 More Than 72%
3 Hastings Direct 68%
4 Aviva Plus 67%
5 Ageas 62%
Coming soon... Altus will be launching our 2021 results for General Insurance Digital Experience, including 6 new Insurance Products. In the latest view of Insurers' digital capabilities, will we see a major step forward reflecting changes deployed by Insurers in response to Covid-19? And, which Insurers will be at the top of rankings offering customers the ability to fully engage with them digitally? Watch this space... Mark McDonald Head of Insurtech Strategy, Altus