Digital maturity scores across customer journeys for top insurers
Quote & Buy
Full quote & instant buy online
MTAs
View and change policy details
Renewal
Straight-through or with changes
Claim Notification
Online FNOL
Digital maturity league tables & customer journeys

Household Insurance
Home policy lifecycle can be managed online with several brands until point of claim. Claim notification often offered through online forms, and customers can interact digitally.
Explore HouseholdHighest scoring insurers
1 | Admiral | 79% |
2 | Aviva | 74% |
3 | Aviva Plus | 69% |
4 | More Than | 65% |
5 | Legal and General | 64% |

Motor Insurance
Car insurers have made some great strides this year, with the majority of insurers now offering a full Quote, Buy, MTA and Renew set of journeys online. Many with online FNOL too.
Explore MotorHighest scoring insurers
1 | Aviva | 75% |
1 | More Than | 75% |
3 | Direct Line | 72% |
4 | Hastings Direct | 70% |
5 | Quote Me Happy | 68% |