Raising the bar in digital insurance

Digital maturity scores across customer journeys for top insurers

Quote & Buy
96% 2020

Full quote & instant buy online

62% 2020

View and change policy details

44% 2020

Straight-through or with changes

Claim Notification
35% 2020

Online FNOL

Digital maturity league tables & customer journeys

Household Insurance

Home policy lifecycle can be managed online with several brands until point of claim.  Claim notification often offered through online forms, and customers can interact digitally. 

Explore Household

Highest scoring insurers

1 Admiral 79%
2 Aviva 74%
3 Aviva Plus 69%
4 More Than 65%
5 Legal and General 59%

Motor Insurance

Car insurers have made some great strides this year, with the majority of insurers now offering a full Quote, Buy, MTA and Renew set of journeys online.  Many with online FNOL too. 

Explore Motor

Highest scoring insurers

1 Aviva 75%
1 More Than 75%
3 Hastings Direct 70%
4 Direct Line 68%
4 Quote Me Happy 68%
Welcome to a new standard in digital insurance. Here we define 'digital capability' - put a reliable number on it and showcase it. Altus has reported on digital practice in insurance for years and has now partnered with Pancentric to formalise our analysis into a trusted, continuously available online benchmarking service. Look forward to your feedback. Mark Andrews Director, Insurance - Altus